Common Electrical Credit score Union (GECU) has at all times been dedicated to offering distinctive banking experiences to its members. Throughout a latest initiative referred to as “Voice of the Member,” the credit score union discovered members wished extra privateness throughout transactions, particularly throughout delicate conversations with private tellers at their Interactive Teller Machines (ITMs), which had been in use since 2019.
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ITMs are just like conventional teller strains in that members talk with a dwell teller, however the tellers seem on a video display—and their voices are normally amplified via built-in audio system. With a number of ITMs per location, the ITMs created a loud atmosphere. Though the ITMs are geared up with handset receivers for personal conversations, using them has been virtually nonexistent for the reason that pandemic.
To deal with these points, GECU turned to Holosonics Audio Highlight audio system, which create a extremely targeted sound beam that may be directed to a particular space, permitting for personal conversations. The directional sound of the audio system ensures that solely the meant listener at every ITM place hears their respective audio feed—with none noticeable bleed from station to station— whereas the encompassing space stays quiet, making a extra peaceable and confidential atmosphere.
GECU chosen its Highland Heights department in Kentucky because the pilot location for the Audio Highlight audio system final fall, and the suggestions from members was overwhelmingly constructive. The directed sound know-how solved the privateness challenge, and the audio got here via extra clearly.
The credit score union makes use of the favored NCR SelfServ 80 Sequence ITMs, and the present splits/feeds of audio sign circulation weren’t disturbed when the inner audio system had been changed. Off-the-shelf NCR harness adapters supplied easy plug-and-play integration, guaranteeing the redistributed audio feed to the Audio Spotlights maintained ADA compliance whereas enhancing the accessibility of the machines for its members.
Van Williams, GECU’s ITM product specialist who drove the Holosonics integration, was impressed by the inherently touchless nature of the Audio Highlight know-how, which restricted the necessity of the handsets and made the ITMs extra hygienic. He additionally appreciated the skinny, flat look of the audio system, in addition to how the know-how built-in seamlessly and unobtrusively into the foyer atmosphere.
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“The Audio Highlight has been a terrific success, so we at the moment are seeking to retrofit all our foyer ITMs with this know-how throughout the subsequent 2-3 years or sooner,” Williams mentioned. “With any new, future department openings, we’ll most definitely be implementing the Audio Highlight audio system.”