The District Shopper Disputes Redressal Fee-I, U.T. Chandigarh bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) and Suresh Kumar Sardana (Member) held Hearth Boltt and its Distributor, Savex Applied sciences Pvt. Ltd. liable for his or her failure to exchange faulty headphones, nicely throughout the guarantee interval. The District Fee ordered them to collectively change the headphones, and pay Rs. 1,000/- compensation and Rs. 1,000 authorized prices.
Transient Details:
Shruti Garg (“Complainant”) bought a pair of headphones from Savex Applied sciences Pvt. Ltd. (“Distributor”), manufactured by Hearth Boltt (“Producer”) for Rs. 2599/- with a guaranty interval of 1 12 months. Nevertheless, after a short while, the headphones stopped working. Subsequently, the Complainant raised this problem with the Producer by way of e mail and it responded by asserting that the malfunction was attributable to an issue with the jack of the headphones, a part purportedly not coated below the guarantee. Regardless of the Complainant’s persistent efforts, the Producer refused to exchange the headphones. Subsequently, the Complainant filed a shopper criticism within the District Shopper Disputes Redressal Fee, U.T. Chandigarh (“District Fee”).
The Producer contended that whereas the principle system, i.e., the headphones, carried a 12-month guarantee, sure equipment equivalent to Bluetooth and the jack had been solely warranted for 3 months. The phrases of this guarantee had been asserted to be delineated within the guarantee coverage. Furthermore, the Producer argued that the Complainant failed to offer any supporting documentation or studies from approved specialists demonstrating a producing defect within the headphones. Thus, within the absence of conclusive proof, the Complainant’s demand for alternative or restore was unwarranted.
Observations by the Fee:
The District Fee famous that the headphones stopped working throughout the guarantee interval and the Producer declined to exchange or restore the headphones, asserting that the headphones had been working correctly after they had been checked. Nevertheless, each the Distributor and the Producer did not current any opinion or report back to falsify the allegations of the Complainant. Additional, the District Fee discovered the headphones nicely throughout the guarantee interval when the Complainant raised her grievances.
Consequently, the District Fee dominated in favour of the complainant and ordered the Distributor and the Producer to exchange the headphones with a brand new unit. Additional, it directed them to pay a compensation of Rs.1000/- to the complainant for psychological agony and Rs. 1000/- for the litigation prices incurred by her.
Case Title: Shruti Garg vs Hearth Boltt and others
Case No.: CC/614/2021
Advocates for the Complainant: Vijay Kumar Agarwal
Advocate for the Respondent: APS The wound
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