Bunnings Warehouse, JB Hello-Fi and Myer have been recognised within the annual Roy Morgan Buyer Satisfaction Awards introduced in late September.
Bunnings was awarded {Hardware} Retailer of the Yr for a sixth consecutive 12 months, whereas Myer received Division Retailer of the Yr for an eighth straight 12 months. Constructing on its victories in 2017, 2020 and 2021, JB Hello-Fi was named Furnishings/Electrical Retailer of the Yr. JB Hello-Fi additionally received the comparatively new Main Furnishings/Electrical Retailer of the Yr for the third consecutive 12 months.
JB Hello-Fi was additionally included within the prime 10 total winner listing ‘Better of the Greatest’ Award in ninth spot on a mean buyer satisfaction ranking of 93.5%.
Bunnings head of technique & insights, Sarah-Jane Finlayson with Roy Morgan CEO, Michele Levine, accepting the {Hardware} Retailer of the Yr Award.
Myer head of retail assist, Cameron Alp with Roy Morgan CEO, Michele Levine, accepting the Division Retailer of the Yr Award.
Roy Morgan CEO, Michele Levine congratulated all 15 companies that received awards within the retail classes on the newest Annual Buyer Satisfaction Awards.
“Now in its eleventh 12 months, the Roy Morgan Buyer Satisfaction Awards are about rewarding Australian companies with the very best ranges of buyer satisfaction. Winners of the annual award have been able to not solely reaching excessive ranges of satisfaction, but additionally having the ability to preserve these ranges regardless of fierce competitors from different firms inside their class,” Levine mentioned.
“The most recent class of award winners within the retail classes have been on the forefront of coping with the problem of cost-of-living amid excessive inflation and rising rates of interest during the last 12 months.
“Because the nation emerged from the pandemic restrictions throughout 2022, Australians went on an unprecedented spending spree which drove file retail gross sales and file income for a lot of retailers, but additionally led to new challenges as provide chains have been examined like by no means earlier than.”
