In case you are a Dream-maker, that is the place for you. Collectively, we’ll create the actual material of Gucci. A group of individuals united by the identical ardour: breaking new floor within the style world and past.
Function Mission
As a Gucci Group Coordinator, you can be accountable for offering general retailer help to the back and front of home groups with varied gross sales help, POS, stock duties, inventory processing and administrative features.
You’ll function a “Gucci Ambassador” by selling the Gucci Values and Amplifiers. Ardour for the model is conveyed by way of making a branded, luxurious consumer expertise.
This particular person should possess a optimistic angle, wonderful communication abilities and a ardour for the model.
Key Accountabilities
Gross sales Assist
- Function a Gucci Ambassador by displaying a welcoming and pleasant angle to all purchasers coming into the shop, directing them to an accessible Consumer Advisor or Lead Consumer Advisor;
- Assist the crew within the promoting course of, making certain the best stage of consumer expertise;
- Help Consumer Advisors in getting ready for VIG consumer appointments, put together consignments, and shut transactions;
- Present dressing room help to Consumer Advisor and Consumer;
- Reply, direct and switch calls with distinctive stage of professionalism;
- Perceive consumer wants to help in escorting them to the correct division;
- Work together with purchasers to make sure an elevated procuring expertise.
POS
- Assist with the packing and fee course of;
- Facilitate retailer switch requests, cost sends, and product inquiries;
- Precisely seize consumer information required to shut transactions per firm expectations and following up on any lacking and related info.
Stock
- Help the gross sales employees in pulling totally different sizes and styles from inventory;
- Assist with retailer cycle counts, scheduled inventories, and reconciliation with route from the Retailer Director/Group Supervisor – Operations.
Basic
- Escalate all return and trade paperwork to administration on obligation for receipt signatures to be captured with every day closing flash paperwork;
- Educated of all Gucci merchandise and firm insurance policies, particularly on credit score, gross sales, and customer support.
Key Necessities
- Bachelor’s Diploma most well-liked;
- Not less than 2 years of expertise in luxurious retail, hospitality, or buyer service-related business;
- Expertise working a POS system, a plus;
- Glorious interpersonal and communication abilities;
- Robust understanding of customer support wants and priorities;
- Means to multitask, with a robust consideration to element;
- Acquainted in Microsoft Phrase and Outlook;
- Flexibility to work a retail schedule, which can embrace evenings, weekends, and holidays.
Key Pillars for Methods of Working
- Execute the mission of the function with a Radically Consumer-Centric thoughts set;
- Strategy actions and relationships with a strategy that promotes Flat, Related and Quick methods of collaborative working;
- Be Relentlessly Artistic and strategy challenges with an revolutionary mindset;
- Show that Everyone seems to be an Proprietor by way of ideas, actions, and behaviors.
Key Behaviors to Amplify What We Do
Discover
Thoughtful Thinker
- Sees the large image and understands how personal actions and choices influence others and the group as a complete
Options Developer
- Actively scans the atmosphere for brand spanking new approaches, mixing totally different concepts to come back with artistic but efficient options
Ship
Accountable Achiever
- Actively will get issues finished, elevating the bar for efficiency, and taking accountability for personal actions
Agile Advocate
- Pushed by the sense of urgency, promotes change and takes sensible dangers in pursuit of objectives
Join
Connection Builder
- Builds trust-based relationships throughout boundaries and encourages collaboration
- Adapts personal fashion to speak impactfully
Individuals Enabler
- Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every particular person’s uniqueness
Construct
Steady Learner
- Is self-aware, curious to be taught and seeks suggestions from others to constantly develop, at all times placing enchancment over consolation
Expertise Builder
- Supplies constructive and on-going suggestions, coaches and helps others to realize their full potential
Work Authorization
- Certified candidates should have the correct work authorization to work in Canada
Accessibility
Our Gucci group is dedicated to offering a tradition of inclusivity and accessibility in all points of the worker life cycle – beginning with the candidate expertise. In case you are eager about turning into a Gucci Dream-maker and making use of for employment and require an inexpensive lodging to help with any a part of the applying and/or interview course of, please contact us by electronic mail at accessibility.americas@gucci.com.
When contacting us, please present your contact info, the function you have got utilized to, and the character of your accessibility problem. Please solely ship inquiries regarding requests for affordable lodging.
EOE M/D/F/V
