If you’re a Dream-maker, that is the place for you. Collectively, we’ll create the actual material of Gucci. A group of individuals united by the identical ardour: breaking new floor within the vogue world and past.
Function Mission
As a Gucci Lead Consumer Advisor, you’ll help the Retailer Director and Crew Supervisor within the driving of gross sales outcomes, coaching and supervision of Consumer Advisors, merchandise administration and every day retailer operations.
You may be a dynamic and galvanizing chief who has a powerful background in relationship constructing expertise, with each exterior and inside purchasers. As a Lead Consumer Advisor, you may be a job mannequin and symbolize the model as a Gucci Ambassador by selling the Gucci Values and Amplifiers throughout the market.
Key Accountabilities
Crew
- Present supervision and steering to Consumer Advisors on the promoting ground to ship the very best efficiency by a buyer centric angle, driving gross sales as a shopper advisor chief;
- Accomplice with the Crew Supervisor to assist actual time teaching and suggestions to realize enterprise and product class targets;
- Help within the improvement and progress inside your crew;
- Guarantee a constant and branded onboarding expertise for Consumer Advisors and facilitate coaching in collaboration with retailer administration, guaranteeing model initiatives are clearly understood.
Consumer
- Act as a job mannequin by offering an distinctive shopper service expertise by greeting, listening, and aiding purchasers to exceed their buying wants;
- Demonstrates a wonderful information of the merchandise in addition to Gucci historical past and heritage;
- Appeal to new purchasers by being a Model Ambassador by networking throughout the group;
- Drive and exceed particular person KPI targets, by guaranteeing the very best degree of customer support and high quality of gross sales.
Operations
- Flooring management duties; opening/closing the shop, organizing protection for the ground when associates are at lunch/taking a break;
- Contribute to upholding the visible show of all merchandise in accordance with Gucci visible requirements;
- Help the every day operations of the shop when administration shouldn’t be current;
- First level of contact ought to a troublesome shopper difficulty come up.
Key Necessities
- Gross sales administration expertise in retail, luxurious retail, or service-related business most well-liked;
- Bachelor’s Diploma in a associated discipline is most well-liked;
- Confirmed capability to drive optimistic buyer experiences that construct loyalty and ship measurable outcomes;
- Capacity to handle competing priorities in a fast-paced atmosphere;
- Proficiency with Microsoft Workplace software program together with Phrase, Excel, PowerPoint, Outlook;
- Trade consciousness and powerful enterprise acumen;
- Sturdy verbal and written communication expertise and wonderful organizational expertise;
- Ardour for the Trend Trade;
- Flexibility to work a retail schedule which is able to embrace evenings, weekends, and holidays.
Key Pillars for Methods of Working
- Execute the mission of the function with a Radically Consumer-Centric thoughts set;
- Strategy actions and relationships with a strategy that promotes Flat, Linked and Quick methods of collaborative working;
- Be Relentlessly Inventive and strategy challenges with an modern mindset;
- Display that Everyone seems to be an Proprietor by ideas, actions, and behaviors.
Key Behaviors to Amplify What We Do
Discover
Thoughtful Thinker
- Sees the massive image and understands how personal actions and choices influence others and the group as a complete
Options Developer
- Actively scans the atmosphere for brand spanking new approaches, mixing totally different concepts to return with inventive but efficient options
Ship
Accountable Achiever
- Actively will get issues executed, elevating the bar for efficiency, and taking accountability for personal actions
Agile Advocate
- Pushed by the sense of urgency, promotes change and takes good dangers in pursuit of targets
Join
Connection Builder
- Builds trust-based relationships throughout boundaries and encourages collaboration
- Adapts personal model to speak impactfully
Individuals Enabler
- Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every particular person’s uniqueness
Construct
Steady Learner
- Is self-aware, curious to study and seeks suggestions from others to repeatedly develop, at all times placing enchancment over consolation
Expertise Builder
- Gives constructive and on-going suggestions, coaches and helps others to realize their full potential
Work Authorization
- Certified candidates should have the correct work authorization to work in the US
Accessibility
Our Gucci group is dedicated to offering a tradition of inclusivity and accessibility in all facets of the worker life cycle – beginning with the candidate expertise. If you’re excited by turning into a Gucci Dream-maker and making use of for employment and require an inexpensive lodging to help with any a part of the applying and/or interview course of, please contact us by electronic mail at accessibility.americas@gucci.com.
When contacting us, please present your contact data, the function you have got utilized to, and the character of your accessibility difficulty. Please solely ship inquiries regarding requests for affordable lodging.
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