If you’re a Dream-maker, that is the place for you. Collectively, we’ll create the actual material of Gucci. A neighborhood of individuals united by the identical ardour: breaking new floor within the style world and past.
Job Description
As a Gucci Lead Shopper Advisor, you’ll help the Retailer Director, the Affiliate Retailer Director and Workforce Supervisor within the driving of gross sales outcomes, coaching and supervision of Shopper Advisors, merchandise administration and day by day retailer operations.
You may be a dynamic and provoking chief who has a robust background in relationship constructing expertise, with each exterior and inside shoppers. As a Lead Shopper Advisor, you can be a job mannequin and symbolize the model as a Gucci Ambassador by selling the Gucci Values and Amplifiers throughout the market.
Key Accountabilities
Workforce
- Present supervision and steering to Shopper Advisors on the promoting flooring to ship the best efficiency by a buyer centric angle, driving gross sales as a shopper advisor chief;
- Accomplice with the Workforce Supervisor to assist actual time teaching and suggestions to attain enterprise and product class targets;
- Help within the growth and development inside your staff;
- Guarantee a constant and branded onboarding expertise for Shopper Advisors and facilitate coaching in collaboration with retailer administration, making certain model initiatives are clearly understood.
Shopper
- Act as a job mannequin by offering an distinctive shopper service expertise by greeting, listening, and helping shoppers to exceed their procuring wants;
- Demonstrates a superb information of the merchandise in addition to Gucci historical past and heritage;
- Appeal to new shoppers by being a Model Ambassador by networking throughout the neighborhood;
- Drive and exceed particular person KPI targets, by making certain the best stage of customer support and high quality of gross sales.
Operations
- Flooring management duties; opening/closing the shop, organizing protection for the ground when associates are at lunch/taking a break;
- Contribute to upholding the visible show of all merchandise in accordance with Gucci visible requirements;
- Help the day by day operations of the shop when administration just isn’t current;
- First level of contact ought to a troublesome shopper problem come up.
Key Necessities
- Gross sales administration expertise in retail, luxurious retail, or service-related trade most popular;
- Bachelor’s Diploma in a associated area is most popular;
- Confirmed potential to drive constructive buyer experiences that construct loyalty and ship measurable outcomes;
- Capability to handle competing priorities in a fast-paced surroundings;
- Proficiency with Microsoft Workplace software program together with Phrase, Excel, PowerPoint, Outlook;
- Trade consciousness and powerful enterprise acumen;
- Sturdy verbal and written communication expertise and wonderful organizational expertise;
- Ardour for the Style Trade;
- Flexibility to work a retail schedule which can embrace evenings, weekends, and holidays.
Key Pillars for Methods of Working
- Execute the mission of the position with a Radically Shopper-Centric thoughts set;
- Method actions and relationships with a technique that promotes Flat, Related and Quick methods of collaborative working;
- Be Relentlessly Inventive and strategy challenges with an modern mindset;
- Exhibit that Everyone seems to be an Proprietor by ideas, actions, and behaviors.
Key Behaviors to Amplify What We Do
Discover
Thoughtful Thinker
- Sees the massive image and understands how personal actions and choices affect others and the group as an entire
Options Developer
- Actively scans the surroundings for brand new approaches, mixing totally different concepts to come back with artistic but efficient options
Ship
Accountable Achiever
- Actively will get issues completed, elevating the bar for efficiency, and taking accountability for personal actions
Agile Advocate
- Pushed by the sense of urgency, promotes change and takes good dangers in pursuit of targets
Join
Connection Builder
- Builds trust-based relationships throughout boundaries and encourages collaboration
- Adapts personal type to speak impactfully
Folks Enabler
- Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every particular person’s uniqueness
Construct
Steady Learner
- Is self-aware, curious to be taught and seeks suggestions from others to constantly develop, all the time placing enchancment over consolation
Expertise Builder
- Offers constructive and on-going suggestions, coaches and helps others to attain their full potential
Work Authorization
- Certified candidates will need to have the right work authorization to work in the US
Accessibility
Our Gucci neighborhood is dedicated to offering a tradition of inclusivity and accessibility in all elements of the worker life cycle – beginning with the candidate expertise. If you’re inquisitive about changing into a Gucci Dream-maker and making use of for employment and require an inexpensive lodging to help with any a part of the appliance and/or interview course of, please contact us by e-mail at accessibility.americas@gucci.com.
When contacting us, please present your contact info, the position you will have utilized to, and the character of your accessibility problem. Please solely ship inquiries regarding requests for cheap lodging.
